notNeutral Mugs

Free shipping on orders over $75 in Canada and $100 in the U.S.A. Tariff Update for orders to the U.S.A.

Free Standard Shipping & U.S. Tariff Info

We ship all orders from our 30,000 sq ft warehouse in Calgary, Canada, where our in-house team works closely across departments to ensure accuracy, efficiency, and high-quality packaging. We don’t use third-party logistics (3PL) companies because we believe in delivering the best possible experience when shipping your sweet coffee gear.

For orders within Canada under $75, a flat shipping rate of $10 applies. For orders shipping to the U.S. under $100, we charge a flat rate of $12.

For our U.S. Customers

Some products remain unavailable due to cross-border shipping restrictions. Orders shipping to the U.S. may experience delays due to formal customs clearance. Standard and Free shipping options remain available. Any applicable tariffs, duties, taxes, and processing fees will be calculated and billed at checkout, where applicable, and will not be collected by the carrier at delivery.

Shipping Tariffs and Duties

notNeutral Mugs

It's all about the experience. notNeutral takes a broad view of the design process, thinking about how people will feel when they use their products.

notNeutral Mugs are the result of a years-long collaboration between notNeutral and specialty coffee thought leaders. Their approach led to a revolutionary, function-forward design.

notNeutral Cups and Mugs are made with a handle that's comfortable to grasp, a wide mouth to enhance coffee's aroma, and a shape that's optimized for beautiful latte art. They're an elegant addition to your home, yet durable enough to use in a café or restaurant.

Shop notNeutral Cups and Mugs, and discover the art of function and beauty.