We ship your order from our 20,000 sqf warehouse in Calgary, Canada. Our warehouse team works closely with our front office, and we are all dedicated to accuracy, efficiency and quality packaging. We don't use 3PL companies to send your order, as we want to give you the best possible experience when shipping your sweet coffee gear.
As soon as your order has shipped, you will receive tracking information via email from us (unless an untracked shipping method was selected at checkout). Once your order has been shipped, please feel free to contact the shipping carrier directly for any delivery related updates.
We aim to ship same or next business day, depending on the time of day you place your order, but may have a delay during peak holiday seasons.
Distribution Agreements
Due to our distributor agreements, we are unable to ship the following brands outside of Canada: Baratza, Breville, Flair, Wacaco, KeepCup, KINTO, Oatly and Earth's Own.
Shipping Costs
Orders over $75 (before taxes) within Canada qualify for free standard shipping. For all orders within Canada under $75, we charge a flat rate of $10.
Orders over $100 to the Continental USA ship free (standard shipping). Orders to other countries are charged the actual shipping cost to that area.
We mostly use UPS, and Canada Post when needed.
*Please note: areas that are hard to access by shipping carriers may not qualify for free shipping
Express Shipping
Whenever possible, we prioritize orders with express shipping. That being said, we print our last batch of orders at 12pm MST, so if you're placing an order with express shipping between 12-3:30pm, please give us a call at 403-457-9844, and we'll do our best to make sure it ships out the same day.
Express orders are delivered on business days so any package sent out on a Friday will be delivered on Monday with the exception of statutory holidays where it might be delayed by an extra day.
Packaging
We could buy a new box for every order and pass the cost on to you... but we prefer to reuse packaging that has been sent to us - not only to keep your price down, but because it's just better for the environment. If your package comes with bubble-wrap, it's second hand. If you have packing peanuts in your box, they're made of vegetable starch, not styrofoam! Run them under water and watch them disappear (trust us, it's a fun party trick). When we do need to use brand new packaging, we try to find the most eco-friendly products available.
Pre-Orders
We don't want you to have to wait for all the fun gear that you've ordered just because one of the items is a pre-order, so please purchase pre-orders separately or your entire order will be held for shipping until the pre-order product arrives at our warehouse.
For more information on pre-orders, click here.
Import and Duties
If, like us, you've ever ordered online from a US company, you'll know that it's a gamble whether or not you'll be charged at the border with duties, taxes, and high brokerage fees (sometimes more than the value of the item!). Shipping costs are often higher, and sometimes your warranties aren't even valid in Canada. And that's all if you've managed to get to the final checkout page without finding a "State" field that only lists 50 options.
We've taken care of all the Canadian duties and taxes for you - and no nasty "extra charges" surprise when your package is delivered. The personal exemption into Canada from other countries is only $20, so if you order anything online from outside of Canada, your purchase is likely to be taxed upon delivery.
For our US and international customers, you may be billed by your government for import fees based on your countries import guidelines when your order crosses into your country. The personal exemption amount into the United States is $800, so if your order is valued less than this, you will not be taxed upon delivery. Your warranty and support is valid with us no matter where in the world you are.
Don't see shipping to your area, need a different shipping method, or want to use your own shipping account?
Send us an email! We'll help you work out the best possible shipping option for what you need.
**Eight Ounce is not responsible for any applicable import fees associated to orders within the US.**
Shipping Methods
Within Calgary:
Local Delivery
We offer local deliveries Monday to Friday (excluding holidays) within the Calgary city limits; free for orders over $75 and $10 for orders under $75.
Orders received before 10am MST will be delivered same day, orders received after 10am MST will be delivered next day.
Showroom Pick-up
Come and check out our full showroom where you can test out all of our equipment! Select pick-up at checkout, and your order will be ready by the following day. Give us a call at 403-457-9844 if you'd like to pick up sooner.
Curbside Pick-up
While our showroom is now open (with capacity restrictions), we understand that everyone has their own comfort levels, and want to ensure the safety of our staff and their families, customers and community. Select pick-up as your shipping method at checkout, and give us a call at the pickup number posted on our door when you arrive. Please have your order number and the name on your order ready.
Please review our No-Contact Pick-Up Procedure for full details.
Within Canada:
UPS Standard
Alberta - 1-2 business days
BC/Saskatchewan - 1-3 business days
Manitoba - 2-4 business days
Ontario + Eastern Canada - 5 business days
This is our most affordable option within Canada, and is usually the method we’ll use when you select “Standard Shipping (Order less than $75)” or “Free Shipping Orders Over $75”. You will receive tracking with your guaranteed delivery date included with your shipping confirmation.
UPS Next Day Air Saver
1 business day
If you need to guarantee that your package will be delivered in less time than the standard option allows, this method will likely be your best friend! It has a guaranteed delivery time of one business day, and is usually the most affordable express shipping option (with a couple of exceptions, see Canada Post XpressPost).
Canada Post Xpresspost
1-4 business days
There’s a few locations where UPS isn’t able to deliver to (the Territories or P.O. Boxes) or where it becomes very expensive (rural Quebec). If you are in one of these locations and you need an express option, this is the one you’ll want to select.
US Customers:
Canada Post Small Packet USA Air
~5-8 Business Days
Our most affordable, but untracked shipping option to the US for small items that generally takes 5-8 business days to arrive, however, can take up to 4-weeks depending on carrier order volumes. Please be advised that this method does NOT include tracking, and that Canada Post does not give an on-time delivery guarantee.
Eight Ounce Coffee will not be responsible for packages that arrive late or are lost using this method, and we won’t be able to provide you with information about the whereabouts of your package beyond what you’re able to see in your shipping confirmation email.
Canada Post Tracked Packet USA
4-8 business days
The best mix of economy and security for small items, this method includes full tracking details. It does not include an on-time delivery guarantee from Canada Post, so Eight Ounce will not be responsible for issues arising as a result of late delivery.
UPS Standard
5-7 business days
We recommend using this option for all orders going into the US, as it includes full tracking details. This is the most affordable option for items beyond packet size.
UPS Worldwide Expedited
2-5 business days
A faster shipping method to the US, includes full tracking.
Canada Post Xpresspost USA
2-3 business days
Another expedited option for the US that can be more affordable than UPS Worldwide Expedited depending on your location. This method also includes full tracking.
International Customers:
**International Orders are shipped at the risk of the buyer - Eight Ounce Coffee will not be responsible for lost/damaged items**
**All orders shipping outside of Canada may be billed for import fees by their government, based on their countries import guidelines.**
Canada Post Small Packet International Surface
4-12 weeks
Our most affordable international shipping option for small items. Please be advised that this method does NOT include tracking or an on-time delivery guarantee. For this reason, we won’t be able to provide you with information about the whereabouts of your package beyond what you’re able to see in your shipping confirmation email, nor will we be be responsible for issues arising as a result of late delivery.
Canada Post Tracked Packet International
6-10 business days
The best mix of economy and security for small items, this method includes full tracking details. It does not include an on-time delivery guarantee from Canada Post, so Eight Ounce will not be responsible for issues arising as a result of late delivery.
UPS Worldwide Expedited
2-5 business days
A faster shipping method for small items, and the cheapest method for items beyond packet size, this includes full tracking.
